eq777 Privacy Policy
Your privacy matters at eq777. This policy explains what personal data we collect, how we use it, and the rights you hold over your information as a player on our platform.
Introduction
eq777 operates Bangladesh's premier online casino and sports betting platform at eq777.ws. We are committed to protecting the personal information of all players who register and use our services. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.
By creating an account and using the eq777 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not use the platform. This policy applies to all users of the eq777 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and all other locations in Bangladesh.
1. Information We Collect
eq777 collects personal information from you in several ways: directly when you register an account or contact support, automatically through your use of the platform, and from third-party payment processors and identity verification providers. The categories of personal data we collect include:
- Identity and contact information: full name, date of birth, registered mobile number, email address, and residential address as provided at registration or during KYC verification.
- Identity verification documents: scanned copies or photographs of government-issued photo identification (such as National ID card or passport) and supporting address documents submitted to satisfy KYC requirements.
- Financial transaction data: deposit amounts, withdrawal amounts, transaction timestamps, and the mobile banking account numbers or bank account details used to fund your eq777 account, including bKash wallet numbers, Nagad numbers, and Rocket numbers.
- Gameplay and betting data: game history, wager amounts, bet selections, session start and end times, and outcomes. This data is used for account management, dispute resolution, and responsible gaming monitoring.
- Technical and device data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and session duration. This data is collected automatically and is used for security monitoring, fraud prevention, and platform performance optimisation.
eq777 does not knowingly collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, health data, or political opinions. Where collection of additional categories of data becomes necessary, we will update this policy and notify users accordingly.
2. How We Use Your Information
eq777 processes your personal data only for the purposes described below. We do not use your data for purposes incompatible with those stated at the time of collection without first obtaining your consent or establishing a separate legal basis for that processing.
- Account creation and management: to register your account, authenticate your identity, manage your account settings and preferences, and maintain accurate records of your account activity.
- Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to confirm payment receipt; and to maintain an accurate ledger of all financial activity on your account.
- Identity verification and fraud prevention: to verify your identity in compliance with KYC obligations, to detect and prevent fraudulent activity, money laundering, and other prohibited conduct, and to protect the integrity of the platform.
- Customer support: to respond to your enquiries, complaints, and requests; to manage responsible gaming requests such as deposit limits and self-exclusion; and to resolve disputes fairly and efficiently.
- Platform improvement and analytics: to analyse usage patterns, monitor platform performance, identify technical issues, and improve the user experience for all players, including performance optimisation for mobile networks in Bangladesh such as Grameenphone, Banglalink, Robi, and Teletalk.
- Marketing and promotions: to send you information about promotions, bonuses, and seasonal offers relevant to your activity on the platform, where you have not opted out of marketing communications. You may withdraw consent for marketing communications at any time by contacting support.
3. Legal Basis for Processing
eq777 processes your personal data only where a lawful basis exists for doing so. Depending on the specific processing activity, the applicable legal basis will be one or more of the following:
- Contractual necessity: processing that is necessary to perform the contract between you and eq777 (i.e., to provide the gaming services you have registered to use, process transactions, and manage your account).
- Legal obligation: processing that is necessary for eq777 to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money laundering checks, fraud prevention, and responsible gaming obligations.
- Legitimate interests: processing carried out in pursuit of eq777's legitimate business interests, such as fraud detection, platform security, abuse prevention, and analytics — provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: processing based on your freely given, specific, informed, and unambiguous consent, such as sending you marketing communications. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
4. Payment Data and Financial Information
When you make a deposit or request a withdrawal, eq777 collects the financial details necessary to process that transaction. For mobile banking transactions via bKash, Nagad, or Rocket, this includes your registered mobile number associated with the relevant mobile banking wallet. For bank transfers, this includes your bank account number and the name of your financial institution. eq777 does not store full card numbers, CVV codes, or other sensitive card data — any card transactions are processed directly through PCI-DSS compliant payment processors who handle card data on our behalf.
Financial transaction records are retained for a minimum of five years in accordance with applicable record-keeping obligations. These records may be accessed by eq777's compliance team, external auditors, or regulatory authorities where required by law. Payment data is never shared with third parties for marketing purposes.
5. Sharing Your Information
eq777 does not sell your personal data to third parties. We may share your personal data with third parties only in the following limited circumstances:
- Service providers: third-party vendors who provide services on our behalf, including payment processors (such as bKash, Nagad, and Rocket payment gateways), identity verification providers, IT infrastructure providers, analytics platforms, and customer support tools. These providers are bound by contractual obligations to process your data only as instructed by eq777 and to maintain appropriate security measures.
- Game providers: game studios and providers whose titles are offered on the eq777 platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised or aggregated gameplay data for the purposes of game performance monitoring and RTP validation. No personally identifiable information is shared with game providers without your consent.
- Regulatory and law enforcement authorities: where eq777 is required by law, court order, or regulatory directive to disclose personal data, we will comply with that obligation. eq777 will notify you of any such disclosure where permitted to do so under applicable law.
- Business transfers: in the event of a merger, acquisition, reorganisation, or sale of all or part of eq777's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the processing of your personal data that results from it.
In all cases where eq777 shares your data with a third party, we require that third party to maintain appropriate technical and organisational security measures and to process your data in accordance with applicable data protection law. eq777 remains responsible for ensuring that any third-party processing of your data is carried out lawfully and in accordance with your rights.
6. Cookies and Tracking Technologies
eq777 uses cookies and similar tracking technologies on the platform to enhance your experience and to gather analytics data. Cookies are small text files stored on your device when you visit the platform. We use the following categories of cookies:
- Essential cookies: strictly necessary for the platform to function correctly. These include session cookies that keep you logged in during your visit, security cookies that protect against CSRF attacks, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to collect anonymised information about how players use the platform, which pages are most visited, session durations, and technical errors. This data helps us improve platform performance and user experience. Analytics data is aggregated and does not identify individual users.
- Preference cookies: used to remember your platform preferences, such as language settings and display options, so that your experience is consistent across sessions.
You can control cookie settings through your browser. Disabling essential cookies will impair your ability to use the platform. Disabling analytics or preference cookies will not prevent you from using the platform but may affect the quality of your experience. Since eq777 is a mobile-first platform, most players access it via Android or iOS browsers; cookie controls are accessible through your mobile browser's privacy settings menu.
7. Data Retention
eq777 retains your personal data only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply: account registration data is retained for the duration of your account and for five years following account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; KYC documents are retained for five years following the end of the business relationship; gameplay and betting records are retained for a minimum of three years; technical and device data (including IP logs) is retained for a maximum of twelve months unless required for ongoing fraud investigations.
When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, eq777 will securely delete or anonymise the data. Where anonymisation is not technically feasible, the data will be stored in a restricted-access environment until secure deletion is possible. Players may request early deletion of their data subject to the limitations described in the Your Rights section of this policy.
8. Your Privacy Rights
As a data subject, you hold a number of rights with respect to your personal data held by eq777. You may exercise any of these rights by contacting our support team at [email protected]. eq777 will respond to all valid rights requests within 30 days of receipt, and will not charge a fee for exercising any right unless a request is manifestly unfounded or excessive.
Please note that some rights are subject to limitations. For example, the right to erasure does not apply where eq777 is required by law to retain your data (such as financial transaction records). Where a request cannot be fulfilled in full, eq777 will explain the reason and, where possible, fulfil the request in part.
9. Security Measures
eq777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal data including KYC documents and financial records; access controls limiting internal access to personal data on a strict need-to-know basis; regular security audits and penetration testing; and intrusion detection systems monitoring for unusual access patterns.
While eq777 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, eq777 will notify you without undue delay and will take immediate steps to contain and investigate the incident. You can contribute to the security of your account by choosing a strong, unique password and by not sharing your login credentials with any third party.
10. Children's Privacy
eq777 is strictly an adults-only platform. Players must be 21 years of age or older to register and use the platform. eq777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor may have registered on the eq777 platform should contact support immediately at [email protected].
11. Changes to This Privacy Policy
eq777 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — eq777 will provide reasonable prior notice to registered account holders via the mobile number or email address on file, or by posting a prominent notice on the platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the eq777 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this policy periodically to remain informed of how eq777 protects your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way eq777 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all data-related enquiries within 30 days.
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